Each state will receive its share of revenue based on the average of the last 3 years collection. As seen in the table below, data on the number of registered freight vehicles, number of transport companies, urban freight flows and safety related data is collected for Indian cities. This lack of good link between places like Santacruz and Chembur often results in considerably long detours via Sion and the Western and Eastern Express Highways, both for passenger and freight movements within the Mumbai region. Each team is supervised by a Muqaddam team leader. Donations from philanthropic institutions and fees received from public speaking and presentations also constitute other revenue sources. Home food for office lunch, Paris, France. For many, the diet restrictions are a reason for people to employ the dabba service.

Add to collection s Add to saved. Due to economic hardship or lack of interest a majority of them have been educated upto primary school level. Adaptation to local conditions: The dabbawala service caters to the most basic and perpetual demand of delivering home prepared ethnic food to Indian middle income executives working in Mumbai. The Mumbai Suburban Railway system forms the backbone of the Mumbai dabbawala transportation system. Maintenance of the rolling stock and equipment is largely managed by a vast number of small scale garages all over the country.

Therefore doing business in India necessitates the liaison as near to dbabawala top of the hierarchy as possible to have an impact on the business decision making Even so, the potential transferability factors from this case study are the effective organisational structure of the dabbawala system and strong ethics and value system that continuously motivate its members to excel in their business of delivering tiffin boxes.

The intermediaries seem to play a significant role in the provision of road goods transport services. This structure is an optimal way of delivering centralized planning and decentralized execution of business services. The Hindu Business Line.

mumbai dabbawala case study summary

The lesson learnt from this case study is that the each urban logistics system will have to continuously evolve over a period of time to develop customized services that best fits to its customer requirements and city profile within the constraints of available resources. The logistical pattern is such that the origins are dispersed over a large area while destinations are concentrated over a small geographical area.


After considering the factors favourable to Dabbawala services, the following part explores conditions for transferability of this best practice to other urban logistics operations: According to the Planning Commission Committee Report for XI 5 year plan, there is not yet an institutionalised collection of freight transport data in any of the urban or inter-urban transport flows.

There were no changes like any infrastructural changes made in Mumbai city to support the activities of the dabbawala logistics services. So people are important. Each team is supervised by a Muqaddam team leader. Many of the transport sector activities are state controlled, there are other significant segments which are almost entirely in the private sector. The exact wages for each dabbawala varies according to the total customers serviced, dabbwwala provided and total origin-destination distance.

This chapter concludes with the presentation of the structure of the report.

Gaddis or Dabbawalas — lower level. At the origin it is dispersed over a large area.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’ | CHS-SACHETAN

MMR producestonne of freight traffic daily, and attracts anothertonne on roads. Each team has between dabbawalas depending on the service demand in their area of operation.

Human Resource Management Practices The organization is built on a sense of pride of providing food to their customers and belonging to the organization as they hail from the same ethnic group and wear a uniform while at work.

At Vile Parle Station, assume there are 20 teams of dabbawalas, each having 5 members and each member servicing 30 customers. The service not only provides clean home food but it also delivers it safely against theft and pilferage.

mumbai dabbawala case study summary

This is evident in the coding system used to track the flow of dabbas within the entire delivery network. Most visitors to the site last week were from India, understandably, but closely following were United States viewers — expats?



From tothe total number of motorized vehicles goods and passenger more than doubled from 0. The Governing Council holds meetings on the 15 th of every month to discuss disputes, operational issues and business policies. Transportation of goods within Maharashtra State for hire or reward Temporary Permit All kinds of transport vehicles Use of transport vehicles on special occasions like fairs, religious gatherings, seasonal business, to meet a particular temporary need and in case of pending decisions on renewal of permit National permit of goods vehicles Goods truck with sleeping berth to spare driver Transportation of goods all over India However the database relating to these permits is not updated on a systematic basis as a result of which one is unable to know the exact number of permits issued.

The average lead distances moved by a unit tonne of cargo indicated that road transport was popular for relatively short distances up to kmrail transport for middle distances haulage of upto km and shipping and airways for distances greater than 1, km Singh et al.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’

Finding from traffic count at different Mumbai road junctions in Jan Rush Hour period This page was last edited on 28 Aprilat Transferability of urban logistics concepts and practices from a worldwide perspective Deliverable 3.

While affordable housing was increasingly numbai mainly in the north and east parts of Mumbai. The srudy have gained customer cooperation through trust generated over long years in the same business.

They are as follows: Unless all the above unique conditions are met in other cities, it might be difficult to integrate the dabbawala delivery in another city or country in the same way as is done in Mumbai.

mumbai dabbawala case study summary